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Shipping Policy

📦 SHIPPING POLICY

 

 

Back2Life Project


Last Updated: December 2, 2025

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Thank you for supporting Back2Life Project. This Shipping Policy explains how products purchased through our website are delivered, including digital items and physical merchandise.

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1. DIGITAL PRODUCTS (ARTWORK & DOWNLOADS)

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All artwork and digital products offered by Back2Life Project are delivered electronically.

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  • No physical shipping is required

  • Digital files are available immediately after purchase or delivered by email

  • If you experience difficulty accessing a digital download, please contact us for assistance

 

📧 Contact: info@back2lifeproject.org

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2. MERCHANDISE FULFILLED THROUGH PRINTIFY

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Some physical merchandise, including apparel and items requiring specialty printing, are produced and shipped by Printify, a third‑party fulfillment provider.

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For these items:

  • Production and shipping times are determined by Printify and its shipping partners

  • Tracking information is provided once the item ships

  • Delivery timelines may vary depending on the carrier and destination

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While Back2Life Project does not directly control fulfillment or shipping once an item is in transit, we are happy to help customers locate tracking details or direct inquiries to the appropriate fulfillment partner when needed.

Print production, shipping, and carrier policies applicable to these orders are governed by Printify and their logistics providers.

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3. ITEMS SHIPPED DIRECTLY BY BACK2LIFE PROJECT

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Occasionally, Back2Life Project may ship items directly.

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For these orders:

  • Orders typically process within 3–5 business days, unless otherwise noted

  • A tracking number will be emailed once the item ships

  • Packages are shipped via USPS, UPS, or another appropriate carrier

 

Please confirm your shipping address at checkout. We are unable to replace items shipped to addresses entered incorrectly by the customer.

 

4. DELIVERY ISSUES & SUPPORT

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If you experience delivery issues, please review the applicable guidance below:

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For Printify‑Fulfilled Orders:

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  • Missing or delayed packages

  • Damaged items

  • Incorrect items 

 

Please refer to the tracking information provided or submit a support request through Printify or the listed shipping carrier. We are happy to assist in directing you to the proper support channel if needed.

For Orders Shipped Directly by Back2Life Project:

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  • No tracking received

  • Tracking not updating

  • Package damaged upon arrival

 

Please contact us directly and we will assist you:

 

📧 Email: info@back2lifeproject.org

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